Our
Vision
The
assisting of client business growth by enhancing and or fixing current
client software problem areas.
Our
Goals
-
To focus on client business efficiency and growth through the use
of future software designs
- The further enhancement of business API integration development
in the application and services space
- To build client business future proof software structures.
Our
Services
Backend Development
Highly loaded services, building business logic with its subsequent
implementation, providing architectural solutions of any complexity,
integration mechanisms for client systems.
Cloud integration
System of tools and technologies that connects various applications,
systems, repositories and IT environments for the real-time exchange
of data and processes.
Front-end Development
Website development and design from scratch, mobile app design and
UI/UX. Powerful user friendly interfaces, based on latest industry
trends. Cross-platform and cross-browser compatibility.
Client
Benefits
Pricing
Control - better than market related pricing
Additional Development - can be no cost (dependent
on margins)
Continuous feature addons - client input
Scalability - frameworks built with scalability
in mind across any space
ISO Security - frameworks built with ISO security
True CX - Ability to add global leading features
(True CX)
Flexible Finance - flexible financial savvy platforms
built to drive both client and company business models
2020
Genesys Cloud
(applications already built for clients)
Web chat transcript - emailed to client after chat
is completed
Email Reminders 'cherry picking' - postpone email
and create reminder for later reply
Knowledge base - predefined replies per queue and
division, advanced version of the canned responses
Conversations Recorder - ability to search conversation
recordings per division and queue
Smart Routing - priority routing based on CRM data
Comfortable reporting - reports mailed automatically
daily in pdf format
Call Survey - After call survey saved with interaction
ID of existing call (viewed on dashboard)
We
decided to add our application REPO361
(more apps to follow) to the Genesys AppFoundry stack.
REPO361
We
have been developing and designing 'data like' models for the last
15 years. During this time we found the following problem areas
with traditional data visualization and extraction:
- Procrastination of old-school ideas
- Large amount of energy and time to work with and build
- Poor software development and idea
- Technical time to design
- Time required to see value
- Software development complexity
- Specialist required to operate platform
- Hidden service costs
- Business user adoption rate is low
- Data inconsistent and not instant.
We
aimed at remodelling the way businesses interacted with data, that
is:
- crucial to their business making decisions
- flexible
- informative and a lot more fun to work with.
A
one-year project, designed and redesigned, until a base formula
was acceptable to support further flexible enhancements.
REPO361
was designed with initial highlights being:
-
No technical assistance report building application.
- Raw data reporting - pick and choose filtering
- Mix and match data requirements on custom reporting and raw data
- Custom operational reporting across different media types
- Client requested and shared reporting
- 360-degree visual view of reporting
- Queue, Agents, Adherence, Agent Gamification
- Azure housed and secured
- Client automatic deleting feature
- Real time back-end event handling
- Excel, pdf, word report export
- Company daily grid overview
- CRM, Data warehouse integration capabilities
- Report API for integrating into BI tools
- Dashboarding included (very soon)
- Pureconnect reports (very soon).
REPO361,
an application formula that is forever changing by us and our clients.
A very unique reporting product.
